Our warehouse is located in Hong Kong. Your order will be delivered in normal working hours. We do know you may want to get your order as soon as possible to relieve your allergy symptoms. Hence, when order was placed, we will arrange delivery within 18 hours.

Delivery fee

Home delivery service is free when you spend HK$400 or more per order.
Home delivery is available with HK$40 additional delivery fee for orders below HK$400

Be noted that we only accepted one address as designated location for delivery.

Shipment Process

After you placed your order, we will arrange delivery within 18 hours. Your order will be delivered in working days. Estimated delivery time would be within 3 -4 working days.

To track your order

You can contact our customer service team to track your order. Please provide us your order number for your delivery status. Our staff will follow up with you shortly. Please submit your query through the contact means of below:

Allergy Solutions customer support
WhatsApp: (852) 6271-5562

Delivering time

Delivery is available from Monday to Friday, 0900 – 2200. (excluding weekends and public holidays).

Edit your delivery address

Delivery address could not be amended once your order transaction is completed. Please contact our customer service team if your wish to change the designated address.

Allergy Solutions customer support
WhatsApp: (852) 6271-5562

Delivery service arrangement in unstable weather conditions.

Delivery service will be suspended when the typhoon signal No.8 or above or the black rainstorm signal is hoisted. You will be contacted on phone to rearrange the delivery time.


Payment methods

We currently accept VISA card, MasterCard, UnionPay card, PayPal payment.

Payment security

Allergy Solutions will protect your personal data from being disclosed and misused during the payment process, and make every commercial effort to protect your privacy. Please click here to read our “Privacy Policy Statement".

Credit card payment and certification code

If you see the system automatically pop up the “3D Verification" window during payment, it means that your credit card bank has joined the “3D Verification" security services, such as “Visa Verification™" and “MasterCard SecureCode™". Therefore, when you use a credit card you may need to enter the authentication password to complete the payment. This additional authentication process prevents your credit card from being used illegally when shopping online, and strengthens protection.

Personal verification password

Your personal verification password is set by your registration at the issuing bank. If you forget the preset password, please check with your card-issuing bank.

Refunds and returns

Cancellation of Order

Once the order transaction is completed, system will automatically notice merchant for the order details and reserve the items. Apologize for no cancellation or content amendment on all confirmed order.
To enjoy your pleasant purchasing experience, we highly recommend that you can put your favorite items in your shop cart or wish list and verify all the information, including product model, specification and price carefully before placing the order.

Returns and exchange

If your item is listed as “returnable", please contact our Customer Service by email within 24 hours upon receipt of the items to apply for a return. Please return it to our Kwai Chung warehouse.

Please retain all the packing materials including original product packaging, packaging box, product labels, tags, certificates, manufacture warranty card, manuals, product accessories and any gifts for return or exchange. Please ensure all the packaging is in good condition, including the product labels and tags, any damage or folds will be deemed as non-returnable.

Once the claim is confirmed eligible, we shall return in terms of points (the price is as shown in your order) to your Allergy Solutions account, please refer to the confirmation email for details.

Please note that each order allows return once only. The points used in purchasing will be fully returned.

All coupon and freight can not be returned if the purchasing amount is less than our free shipment terms.

Any opened, used or products damaged by customer are non-exchangeable.

Allergy Solutions reserve the right to refuse an exchange or a return of products.

Allergy Solutions Customer Service
WhatsApp: (852) 6271-5562

Nonrefundable/ Exchangeable

Nonrefundable and Nonexchangeable Items will be listed on the product description page. If you received any broken items, or the quality of the products you received is poor/defective, please contact us and return the goods to our Kwai Chung warehouse within 7 days upon receipt .We are not able to offer refunds, cancellations, or exchanges for any other reasons except for those listed above.

Once you received any “faulty” items, contact our Customer Services Department within 7 days to apply for item exchange. You need to retain all the packing materials including original product packaging, packaging box of Allergy Solutions, and any gifts. Returns will not be accepted under the following circumstances: (1) The product is damaged by misuse/mishandling/ poor maintenance; (2) The product is returned because of arbitrary and personal reasons; (3) Products is used; (4) Products not meeting the criteria for “7-days returns”.
Each order allows return ONCE ONLY.

Allergy Solutions reserve the right to refuse an exchange or a return of products.

How to return or exchange if the products are found damage

In case of damage, please record the damage by photos and contact our customer service team through Once the claim is confirmed eligible, we shall replace with a new item or refund in terms of points for your next purchase.

Please retain all the packing materials including original product packaging, packaging box, product labels, tags, certificates, manufacture warranty card, manuals, product accessories and any gifts for return or exchange. Please ensure all the packaging is in good condition, including the product labels and tags, any damage or folds will be deemed as non-returnable.

Allergy Solutions Customer Service
WhatsApp: (852) 6271-5562

Terms and Conditions

1. Service

1.1 We are Allergy Solutions Limited (collectively “we", the “Company" or “Allergy Solutions"), and we own and operate the site. Our site provides online shopping services (“Services") over the Internet.

1.2 By using our site you agree to be bound by the following terms and conditions. Please read them carefully.

1.3 We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1.4 The meaning of some words used in these terms and conditions:

1.4.1 “we”, “us” or “our” is a reference to (name of person or company providing the services).

1.4.2 “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.

1.4.3 “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.

1.4.4 “merchandise” means the goods or services you ordered through our site, which you will pay for.

1.4.5 “intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.

1.4.6 “services” has the meaning given in clause 1.1.

1.4.7 “supplier” means the seller and supplier of the merchandise you ordered through our site.

1.4.8 “site” means Allergy Solutions’ website located at, and any associated sites linked to it.

1.4.9 “User Content” has the meaning given in clause 10.1.

2. Registration

2.1 You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

2.2 You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.

2.3 In consideration of your use of our services, you agree to:

2.3.1 provide true, accurate, current and complete information about yourself when filling out our registration form; and

2.3.2 Maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.

3. Order

3.1 Except where otherwise specified, we are not the seller or supplier of the merchandise. We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered from the suppliers through our site.

3.2 When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

3.3 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

3.3.1 details of what you have ordered,

3.3.2 details of the price charged,

3.3.3 information about the progress of your order, and

3.3.4 estimated dispatch and delivery information.

Information expected to be sent and delivered.
This communication will indicate that we accept your order.

3.4 Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

3.5 The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

3.6 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

3.6.1 no sufficient stock to deliver the merchandise you have ordered;

3.6.2 no delivery can be arranged for your area; or

3.6.3 one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

3.7 If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.

4. Price and Payment

4.1 We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.

4.2 If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

4.2.1 cancel your order, or

4.2.2 contact you to ask you whether you wish to pay the higher price or cancel your order.

4.3 If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

4.4 We only accept payments made by paypal or specific credit card. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.

4.5 We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.

5. Delivery

5.1 We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.

5.2 We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

5.3 Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 72 hours after your order is accepted.

5.4 We may deliver the merchandise in one or more instalments. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.

5.5 You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

5.6 Unless otherwise specified, delivery charge will be imposed on each delivery for every order at the rate of HK$40. We currently provide free shipping for orders over HK$400. We reserve the right to amend the free delivery threshold at any time and from time to time.

6. Returns or Exchanges

6.1 Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

6.2 Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

6.2.1 the returns or exchanges policy applies;

6.2.2 the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

6.2.3 the packaging of the merchandise must be in the condition in which it was delivered to you; and

6.2.4 a request for return or exchange is sent to our customer service representative via WhatsApp or email.

6.3 You agree and accept that merchandise accepted for returns are only eligible for refund in the form of points (Refund) carrying with an expiry date for your next purchase. No cash refund will be offered. If any promotional discount was applied to the total purchase amount at time of purchase, you will be refunded points (Refund) in the amount paid at the time of purchase for that item. If you have used points (Refund) on the purchase, the accumulated points (Refund) will be deducted from your user account. You agree and accept that all points (Refund) will be cancelled when your user account is terminated.

6.4 You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

7. Disclaimer of Warranties and Limitation of Liability

7.1 We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.

7.2 We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.

7.3 We do not represent or warrant that:

7.3.1 any services (whether or not provided by us) will be provided with due care and skill; or

7.3.2 any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).

7.4 You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

7.5 To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:

7.5.1 any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;

7.5.2 the unavailability of our site (or any part of it), merchandise or services;

7.5.3 any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;

7.5.4 any merchandise not being of merchantable quality or fit for their intended purpose; or

7.5.5 any misrepresentation on or relating to our site, the merchandise or the services.

7.6 Save as required by law:

7.6.1 we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and

7.6.2 we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.

7.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.

7.8 You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase merchandise through our site you will enter into a separate contract with the supplier in each case.

7.9 None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.

7.10 Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.

8. Warranties

8.1 You represent, warrant and covenant that you will not:

8.1.1 use our site for any fraudulent or unlawful purpose;

8.1.2 use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;

8.1.3 interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;

8.1.4 transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

8.1.5 reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);

8.1.6 modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);

8.1.7 frame or mirror any part of the site without our express prior written consent;

8.1.8 create a database by systematically downloading and storing the Content, User Content or any site content; and

8.1.9 infringe any copyright, design right and intellectual property right in the merchandise.

9. Content

9.1 The intellectual property rights in all Content are owned, controlled or licensed by or to us. Except for the rights granted to you under clause 9.2, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.

9.2 Subject to these terms and conditions, you may use the Content for your own personal purposes.

9.3 Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:

9.3.1 use the Content for any commercial or other non-personal purpose;

9.3.2 make any copies of the Content or transfer the Content to any other device or any other person; or

9.3.3 otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.

9.4 You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.

9.5 We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.

10. User Generated Content

10.1 When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 10.1 include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.

10.2 You represent, warrant and covenant that:

10.2.1 you have the legal right and authority to grant the licence in clause 10.1 above;

10.2.2 you are the owner of the User Content and/or have all of the necessary rights, consents,
permissions and licences which are required for you to grant us the licence in clause 10.1 above;

10.2.3 by exercising the licence in clause 10.1 above, we shall not infringe the intellectual property rights or other rights of any third party;

10.2.4 to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence in clause 10.1 above;

10.2.5 the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and

10.2.6 at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.

11. Indemnity

You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.

12. Linked Websites

Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.

13. Termination

13.1 We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.

13.2 Any rights that have accrued to either party at the date of termination will remain enforceable after termination.

14. Intellectual Property

14.1 All intellectual property rights in the Content, User Content, design, text, graphics and other material on our site and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any authorised used without our prior written permission is strictly prohibited.

14.2 All trade marks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.

15. General

15.1 Where in these terms representations and warranties are made to us and to suppliers of merchandise through our site, you acknowledge and agree that such representations and warranties are intended to grant rights to, and operate for the benefit of, all such suppliers and that each such supplier may rely upon and enforce such representations and warranties against you.

15.2 We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.

15.3 We have made every effort to make clear whether the quoted prices for merchandise available through our site include any relevant tax or duty. Where in any case it is not clear please note before you make an order that you might be required to bear a liability to tax or duty (for example value added tax) imposed by the supplier or by operation of law that is in addition to the price.

15.4 We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.

15.5 We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.

15.6 We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.

15.7 If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.

15.8 We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.

15.9 You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.

15.10 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.

15.11 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.

Terms and Conditions for points (Rewards) and Promotion Codes, Coupon Codes and Coupons
Points (Rewards)

1. Through our site shopping, you might be eligible for a rebate of 5% of net payment of each order (“points (Rewards)”). The merchandise with points(Rewards) will be clearly indicated with the rate of rebate. Net payment shall mean the amount after deduction of, where applicable, points (Rewards) and any other promotional offer or rebate given by Allergy Solutions or the suppliers.

2. Points (Rewards) is only applicable for any purchase at our site.

3. Unless otherwise specified, Points (Rewards) is valid for three (3) months.

4. Points (Rewards) is neither transferable nor redeemable for cash.

5. Points (Rewards) is not applicable for the payment of delivery charge.

6. Points (Rewards) accumulated will be cancelled when your user account is terminated.

Promotion Codes, Coupon Codes and Coupons

7. Promotion codes, coupon codes and coupons offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions.

8. Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited.

9. If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.

We reserve the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.

These terms and conditions form the integral part of the General Terms and Conditions.

Last Updated: July 2020

Privacy Policy

Allergy Solutions Limited (collectively “we", “us”, the “Company", “Allergy Solutions" ) respect the privacy rights of visitors to the Company’s website and of individuals who participate in, access or sign up to any of the Company's services, activities or online content including without limitation our business partners’ products and services (collectively referred to as “Services"). We endeavor to ensure that all our collection, transmission, storage and usage of personal data is carried out in compliance with the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region (the “PDPO"). By providing your personal data to us, you are consenting to this Privacy Policy.

The term “personal data" shall have the meaning ascribed to it by the PDPO.

You need not supply any personal data in order to access the Company’s website. When you participate in, access or sign up to any of the Services, personal data is collected from you to enable us to provide you with the Services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement.

Personal data collected from you may be used by the Company for, without limitation:

· identifying you and any accounts you hold with us
· enabling the provision of the Services to you
· conducting identity verification and/or credit checks
· processing applications or renewal applications for our business partners’ products and services, including without limitation insurance and financial products, on your behalf
· processing insurance claims for our business partners’ products and services, on your behalf
· processing of payment instructions or collection of amounts outstanding from you in relation to the provision of the Services
· order processing, billing and fulfilment
· enabling us to store your personal data so you do not have to re-enter it each time you purchase a product or renew an insurance product
· direct marketing of the Services (see section “Direct Marketing” below)
· direct marketing of the products and services of the Company’s business partners (see section “Direct Marketing” below)
· designing services for you
· conducting research, statistical analysis and behavioral analysis
· customer profiling and analysing your purchasing preferences
· enabling you to participate in interactive features of our service, including identifying your friends or individuals, and sharing and communicating with them your shopping experience, when you choose to do so
· making suggestions and recommendations to you and other users of our Services or goods and services that may interest you or them
· customising the Company’s website and its content to your particular preferences
· provisioning of customer services
· handling your complaints and account enquiries, and handling any claim, action and/or proceedings against the Company or any party
· fraud prevention and detection
· auditing purposes
· making such disclosures as required by applicable laws, rules and regulations
· any other purposes directly related to the purpose for which the personal data were originally collected


Types of personal data collected by the Company may include, without limitation:

1. Your personal information and contact information such as your name, gender, date of birth, identity card number, telephone number, social media contact, email address, residential address, mailing address, and billing address;

2. Your business information such as company name and business title;

3. Your account details, including first and last 4 digits of credit card account numbers, or user accounts;

4. Your household income range, and personal interest;

5. IP address, real-time geographic location data, browser settings, browsing records, and/or other Internet log information of your computer or mobile device; and

6. Telephone numbers and email addresses contained in your phone book, when you choose to participate in interactive features of our service. In this case we will have informed you when you access to our service and by providing that data to us you agree that you have obtained consent from those individuals in the phone books.


All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements, or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties (whether within or outside Hong Kong):
· Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations;
· Company’s associated companies, business partners, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sales and marketing, administration or provision of the Services;
· Company’s business partners including without limitation insurance companies who assess and/or process insurance applications, renewal applications, insurance claims and settlements, provide insurance services for you and/or handle enquiries or complaints
· Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and
· Banks, financial institutions, insurance companies, credit card issuing companies or debt collection agencies.
Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.

All reasonable efforts are made to ensure that any personal data held by the Company is stored in a secure and safe place.
All personal data which we collect is kept confidential to the best of our ability. You will appreciate however, that we cannot guarantee the security of transmission.

If you purchase our business partners’ products or services including without limitation insurance products, your personal data will be transferred to that business partner and your personal data will be used, processed and stored in accordance with that business partner’s privacy policy, which is outside our control. Please refer to the relevant privacy policy of our business partner.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If your mobile number is used for account login, you shall ensure that timely update is made by logging in to your account at “Account Profile” when your mobile number is to be changed or returned to your mobile operator. This is important to ensure that your account information will not be accessed by a third party who may have acquired the right to use your discarded mobile number. You are solely responsible for securing your account in this particular way. We shall have no liability to you for any loss or damage in this regard.

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfill the purpose for which the personal data were originally collected.


From time to time, the Company may use your personal data to send you news, offers, promotions and joint marketing offers and the Company requires your consent for that purpose. We may contact you by email, social media, SMS, text/picture/video message, telephone or mail.

Your name, email address, telephone number, contact address, social media contact, date of birth, products and services portfolio information, transaction patterns and behaviors, browsing records, content viewing habits and personal interests held by the Company may be used by the Company in direct marketing of the Services and the following products or services offered by the Company’s business partners or the registered merchants of Allergy Solutions, including without limitation: food and beverages, groceries, household products, personal care and health, skincare and makeup, maternity and baby, pets, electrical appliances, houseware and furniture, dining and lifestyle, sports and travel, toys and books, telecommunications, media and entertainment, fashion, insurance and financial products and solicitation of donations or contributions for charitable, cultural, philanthropic or recreational purposes, which may be of interest to you.

If you prefer not to receive any direct marketing communications from us or our marketing partners, you can opt out at any time by updating your preferences through your registered account or an unsubscribe link provided. Upon receipt of your request, we shall cease to so use your personal data as soon as possible without charge to you.


A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:

· recognise you whenever you visit this website
· obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
· keep track of the items stored in your shopping basket and take you through the checkout process
· carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
· target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalised to your interests
· make your online experience more efficient and enjoyable
· enable tighter security

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identify you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services.

If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.


This Privacy Policy Statement only applies to the Company’s website. Our website may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, you leave our website and the Company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.


If you have any query in relation to the Company’s privacy policy or you wish to access or correct your personal data held by us, you may contact us by writing to the following address:

Allergy Solutions Limited
Rm H65, 3/F, Kwai Shing Industrial Building Phase 2, Kwai Chung, Hong Kong
For the attention of: Personal Data Officer

The Company reserves the right to charge you a reasonable fee for complying with a data access request as permitted by the PDPO.

In the event of any discrepancy or inconsistency between the English and Chinese versions of this Privacy Policy, the English version shall prevail.

We keep this Privacy Policy under regular review and place updates on our website from time to time.

Last Updated: July 2020